Orders & Return Policy
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 27th and December 24th will be eligible for return until January 10th. Holiday returns must be postmarked no later than January 10th. ALL OTHER RETURN GUIDELINES STILL APPLY.
LOCAL PICK UP ORDERS
Local pick up orders are available once your order has been processed in our West Ocean City Retail location. You will be notified by email once your order is fulfilled. We will keep your order until it is picked up.
We offer FREE SHIPPING on all orders purchased within the U.S. Your package will ship free using United States Postal Service. We do offer International Shipping, postage will be calculated at checkout.
U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING. All Mail shipments will take approximately 1-2 business days to ship out. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
U.S. POSTAL SERVICE PRIORITY MAIL EXPRESS SHIPPING
Orders must be received by 2:00 pm Eastern Standard Time (EST) Monday-Thursday / 12:00 p.m EST Friday and will be processed and shipped same day. Orders received after these times will be processed and shipped the following business day.
Priority Express shipments are guaranteed to arrive within 2 business days by 3 pm following the order date; 1 day shipping is available in select locations. Priority Express Mail prices are based on weight and destination. Shipping Address
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
We try our hardest to make your shopping experience the best possible. With that said, we understand that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible!
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
- Due to high order volume, we do not process exchanges
- CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.
- Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your BomShell Boutique account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 hours.
• We do not need to be notified of any return(s) prior to sending them to us.
• Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Boutique credit is issued on the date we receive your returned item(s) from you. You are notified via email that boutique credit has been issued, along with instructions on how to redeem it. It will be issued in a form of a GIFT CARD that will never expire.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges.
Please MAIL returns to:
12216 Ocean Gateway
Ocean City, MD 21842